c99999 Privacy Policy

In this Privacy Policy, the following definitions apply unless context expressly requires otherwise:

• "c99999", "we", "us", "our" refers to the c99999 platform operated under an international gaming licence and accessible at https://c99999.im.
• "Player", "you", "your" refers to any individual who accesses, registers on, or uses the c99999 platform in any capacity.
• "Personal Data" means any information that identifies or could reasonably be used to identify you as a natural person, including your name, email address, mobile number, date of birth, residential address, payment details, and device identifiers.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, or deletion.
• "Third Party" means any natural or legal person other than you, c99999, and our authorised data processors.
• "KYC" means Know Your Customer — the identity verification process required under our international gaming licence obligations.
• "AML" means Anti-Money Laundering — regulatory controls designed to detect and prevent financial crime on the c99999 platform.
• "Cookies" means small text files placed on your device by the c99999 platform to enable functionality, preserve session state, and support responsible gaming tools.

c99999 collects only the Personal Data that is necessary to operate the platform, comply with our regulatory obligations, and provide you with a safe and enjoyable gaming experience. We collect data in the following categories:

c99999 uses your Personal Data for the following purposes, each of which is grounded in a legitimate legal basis as described in Section 4 of this Policy:

• Account Creation & Management: To register your c99999 account, verify your identity under our KYC obligations, and maintain your account in good standing.
• Payment Processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and other supported Pakistani payment methods, and to process withdrawals to your verified payment instruments.
• Platform Delivery: To deliver the games, sports betting markets, and other features available on the c99999 platform to your device.
• Customer Support: To respond to your queries, complaints, and requests submitted through live chat or by email to [email protected].
• Responsible Gaming: To monitor your gaming behaviour for signs of problem gambling, enforce deposit limits and self-exclusion periods, and deliver session time reminders as requested.
• Fraud Prevention & Security: To detect and prevent unauthorised access, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Regulatory Compliance: To fulfil our obligations under the terms of our international gaming licence, including AML reporting where legally required.
• Platform Improvement: To analyse anonymised usage patterns and improve the performance, features, and user experience of the c99999 platform for all Pakistani players.
• Marketing Communications: To send you promotional offers and bonus notifications by email or SMS — only where you have given explicit consent and only in relation to c99999 promotions. You may withdraw this consent at any time.

c99999 processes your Personal Data on the following legal bases under internationally recognised data protection frameworks:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to fulfil our contractual obligations to you under the c99999 Terms & Conditions — principally to operate your account and process transactions.
• Legal Obligation: Processing for KYC, AML reporting, and age verification is required by the terms of our international gaming licence and applicable regulatory frameworks.
• Legitimate Interests: Processing Technical Data and Usage Data for fraud detection, security monitoring, and platform improvement is necessary for our legitimate interests in operating a safe and sustainable gaming platform, provided those interests are not overridden by your rights.
• Consent: Processing your Personal Data for marketing communications is conducted solely on the basis of your explicit opt-in consent, which you may withdraw at any time by contacting [email protected] or by updating your account notification preferences.

c99999 does not sell your Personal Data to any third party. We may share your data only in the following limited and controlled circumstances:

• Payment Processors: Financial data is shared with payment service providers (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency payment processors) solely to the extent necessary to execute your requested transactions. These providers operate under their own privacy policies and are contractually bound to protect your data.
• Identity Verification Providers: During KYC verification, your identity documents may be processed by authorised third-party identity verification services operating under strict data processing agreements with c99999.
• Game Content Providers: Anonymised session and wagering data may be shared with our licensed game content providers for RNG certification and responsible gaming audit purposes. No identifiable personal data is transmitted.
• Regulatory & Law Enforcement Authorities: c99999 will disclose Personal Data to competent authorities where required to do so by applicable law, court order, or the terms of our international gaming licence. We will notify you of such disclosure where legally permitted to do so.
• Responsible Gaming Registers: Where you initiate a self-exclusion, your self-exclusion status may be shared with recognised multi-operator responsible gaming registers where c99999 participates, to give full effect to your exclusion request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the c99999 business, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified in advance of any such transfer.

c99999 uses cookies and similar technologies on our platform to ensure its correct operation and to support responsible gaming tools. We categorise our cookies as follows:

c99999 does not use third-party advertising cookies or allow external advertising networks to place tracking cookies on our platform. You can manage your cookie preferences at any time from your c99999 account settings panel. Disabling functional or analytical cookies will not affect your ability to access games or process transactions.

c99999 retains your Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our international gaming licence obligations. Our standard retention periods are as follows:

• Account & Identity Data: Retained for the lifetime of your c99999 account and for a minimum of 5 years after account closure, in accordance with AML and gaming licence record-keeping requirements.
• Transaction & Financial Data: Retained for a minimum of 5 years from the date of each transaction, consistent with international financial record-keeping standards.
• Communications Data: Live chat transcripts and support email records are retained for 2 years from the date of last interaction.
• Technical & Usage Data: Anonymised usage analytics are retained indefinitely for platform improvement purposes. Non-anonymised technical logs (e.g., IP address logs) are deleted after 12 months unless retained for an active security investigation.
• Responsible Gaming Data: Self-exclusion records are retained for the duration of the exclusion plus 5 years to prevent re-registration during the exclusion period.
• Marketing Consent Records: Records of your consent or withdrawal of consent for marketing communications are retained for 3 years from the date of the relevant consent event.

After the applicable retention period, your Personal Data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

c99999 employs a layered security architecture to protect your Personal Data against unauthorised access, accidental loss, destruction, and disclosure. Our key technical and organisational security measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and c99999 servers is encrypted using industry-standard TLS 1.2 or higher.
• Data at Rest Encryption: Sensitive stored data, including identity documents and financial records, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to Personal Data within c99999 is restricted on a strict need-to-know basis. Staff with access undergo regular security training and are bound by confidentiality obligations.
• Two-Factor Authentication: Two-factor authentication is available for all c99999 player accounts and is strongly recommended to protect your login credentials.
• Penetration Testing: c99999 platforms and infrastructure undergo regular independent penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that is likely to result in risk to your rights and freedoms, c99999 will notify affected players and the relevant regulatory authority within 72 hours of becoming aware of the breach, in accordance with our licence obligations.

As a c99999 player, you have the following rights over your Personal Data. You may exercise any of these rights at any time by contacting our support team via live chat or by emailing [email protected]:

If you believe that a person under the age of 21 has registered on c99999 or has gained access to your account, please contact us immediately at [email protected] so that we can take appropriate action without delay. We take our obligations to protect minors from exposure to online gambling content very seriously.

Parents and guardians in Pakistan are encouraged to use parental control software to prevent access to gambling websites by children. c99999 supports the use of such tools as part of our wider commitment to responsible gaming.

As an internationally operated platform, c99999 may process and store your Personal Data on servers located outside of Pakistan. In all cases, c99999 ensures that such transfers are governed by appropriate safeguards, including:

• Data processing agreements that incorporate internationally recognised standard contractual clauses;
• Transfer only to jurisdictions that provide an adequate level of data protection as assessed under our international gaming licence framework; and
• Technical and organisational measures to ensure that transferred data receives the same level of protection as described in this Privacy Policy.

Where transfers involve identity documents or financial records collected during KYC or AML processes, such data is handled in strict accordance with the confidentiality and security obligations in our data processor agreements.

c99999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our international gaming licence requirements. When we make material changes to this Policy, we will notify you by email or by a prominent notice on the c99999 platform at least 7 days before the updated Policy takes effect.

The effective date and last-updated date at the top of this page will always reflect the current version. We recommend that you review this Privacy Policy periodically to stay informed about how c99999 is protecting your data. Your continued use of the c99999 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints about this Privacy Policy or the way c99999 handles your Personal Data, please do not hesitate to get in touch with our dedicated support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the c99999 platform
• Response Time: We aim to respond to all privacy-related enquiries within 2 business days.

For formal privacy rights requests (access, rectification, erasure, portability, restriction, or objection), please include your registered c99999 username and a description of your request in your email so that we can process it efficiently and within the 30-day response window.

c99999 is committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.