Gaming is meant to be entertainment — not a source of financial stress or personal harm. At c99999, we believe every Pakistani player deserves the tools, information, and support they need to keep their gaming experience fun, controlled, and within limits they are comfortable with. This page is your complete guide to our responsible gaming framework.
c99999 operates under an international gaming licence that mandates strict responsible gaming standards. We are not just legally obligated — we genuinely care about the wellbeing of our players across Karachi, Lahore, Islamabad, Faisalabad, and every other city in Pakistan where our community plays.
Important Reminder: Gambling at c99999 — whether on cricket betting, slots, live casino, or fishing games — should always be treated as entertainment with a defined entertainment budget. It is not a method to generate income, pay debts, or solve financial problems. If you find yourself gambling with money you cannot afford to lose, please use the tools on this page or reach out to our support team immediately.
International Licence Obligations: c99999 is operated under an international gaming licence that requires us to maintain, monitor, and continuously improve our responsible gaming programme. Our licence conditions include mandatory responsible gaming reporting, player protection audits, and compliance with global responsible gaming frameworks including those published by the Responsible Gambling Council and GamCare.
Minors Protection: c99999 actively supports the use of third-party parental control software including Gamban, NetNanny, and similar tools. If you share a device with anyone under 21, we strongly recommend installing such software to prevent accidental or deliberate access to the c99999 platform by minors.
Every c99999 player has free, instant access to the following responsible gaming tools directly from their account settings panel. No customer support call is needed — you are always in control.
Set daily, weekly, or monthly deposit limits in Pakistani Rupees (PKR) directly from your account panel. Once set, your limit takes effect immediately. Reductions apply instantly; increases require a 7-day cooling-off period before they come into force — protecting you from impulsive decisions made in the heat of the moment.
Choose how long each gaming session can last before c99999 sends you a reminder or ends your session automatically. Options range from 30-minute reminders to hard session cuts at 1, 2, 3, or 4 hours. These settings are especially useful for players in Lahore and Karachi who tend to play longer evening sessions after work.
Need a short break from gaming without committing to a full self-exclusion? Activate a cool-off period of 24 hours, 3 days, 7 days, or 30 days. During a cool-off, your account is suspended for real-money gaming but your balance is preserved. The cool-off cannot be reversed once activated — giving it real teeth as a protective tool.
Self-exclusion is the strongest tool available at c99999. You can self-exclude for 6 months, 1 year, 3 years, or permanently. Once a self-exclusion is activated, your account is immediately suspended, all promotional communications are stopped, and your username is flagged across our system so that reactivation is not possible during the exclusion window. To self-exclude, contact our 24/7 live chat or email [email protected].
Request a detailed activity statement at any time showing your deposits, withdrawals, net gaming position, and total time spent on the platform across any date range. This is your financial reality check — a clear, honest record of your gaming activity on c99999 in PKR, available within 24 hours of your request.
Set a maximum loss threshold for any daily, weekly, or monthly period. Once your net gaming losses reach your chosen limit within that period, c99999 will automatically prevent further real-money wagering until the period resets. Loss limits are one of the most effective tools for keeping your gaming spend within a pre-planned entertainment budget.
Problem gambling can develop gradually, and many players do not recognise the signs until the behaviour has already caused significant harm. At c99999, we encourage all Pakistani players to be honest with themselves and watch out for the following warning signals:
Chasing Losses: Continuing to play — or depositing more money — specifically to win back money you have already lost. This cycle rarely ends positively and is one of the strongest indicators of problem gambling behaviour.
Gambling with Essential Money: Using funds meant for rent, utility bills, groceries, school fees, or other essential expenses to fund your gaming sessions at c99999 or elsewhere.
Hiding Your Gambling: Concealing your gaming activity, session duration, or the amounts deposited from family members, a spouse, or close friends — particularly common in Pakistani household contexts where finances are shared.
Inability to Stop: Repeatedly telling yourself "just one more game" or "one more bet" and finding yourself unable to follow through on the decision to stop a session.
Emotional Dependency: Feeling anxious, irritable, or depressed when not gaming, or using gaming sessions at c99999 specifically as a way to escape stress, anxiety, or personal problems.
Borrowing to Gamble: Borrowing money from friends, family, or financial services specifically to fund gambling deposits — including JazzCash or EasyPaisa transfers from others.
Answer these questions honestly. If you find yourself saying "yes" to two or more, we strongly recommend activating a cool-off period and reaching out to our support team or a professional counselling service.
Requesting a self-exclusion on c99999 takes less than five minutes. Our team processes every self-exclusion request immediately — there is no waiting period and no attempt to convince you to reconsider. Here is exactly how it works:
Open the 24/7 live chat widget on any c99999 page, or send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion duration.
Tell our support agent how long you wish to self-exclude: 6 months, 1 year, 3 years, or permanently. All options are treated with equal seriousness. There is no "correct" duration — choose what feels right for your situation.
Your c99999 account is suspended for real-money gaming the moment our agent processes your request — typically within minutes. You will receive a confirmation email to your registered address once the exclusion is active.
As soon as the self-exclusion is live, your account is removed from all promotional mailing lists and bonus notification systems. c99999 will not contact you with any gaming-related marketing during the exclusion period.
Any confirmed real-money balance in your c99999 account at the time of self-exclusion can be withdrawn via your registered payment method (JazzCash, EasyPaisa, bank transfer, etc.) by contacting our support team. Bonus balances are forfeited in accordance with our Terms & Conditions.
c99999 encourages all players who feel they may have a gambling problem to seek professional support. The following resources are available to Pakistani players:
Pakistan's national mental health helpline provides confidential counselling support for individuals experiencing compulsive behaviour including problem gambling. Available in Urdu and English. Contact via their official channels for current availability.
Pakistan BasedAn international peer support fellowship for people who believe they may have a gambling problem. Gamblers Anonymous operates a global network of in-person and online meetings available to Pakistani players, with 12-step based recovery programmes and community support.
InternationalGamCare is one of the world's leading responsible gambling organisations, providing information, advice, and counselling support for players and their families. Their online resources and chat support are accessible globally, including from Pakistan.
InternationalOur own support team is trained to assist players who are experiencing difficulties with their gaming behaviour. Contact us via live chat or email at [email protected] — we will listen without judgement and help you activate any responsible gaming tool immediately.
Always AvailableResponsible gaming at c99999 is not a tick-box exercise — it is a core operating principle that shapes how we design our platform, train our staff, and communicate with our players across Pakistan.
We publish RTP rates, house edges, and game mathematics openly. Pakistani players deserve to know the real odds of every game they play at c99999 — not to discourage play, but to enable informed decisions.
Every responsible gaming tool on c99999 is designed to be as easy to activate as it is to find. We deliberately make protective tools prominent and fast to use — not buried in settings menus.
Every c99999 customer support agent receives dedicated responsible gaming training covering problem gambling identification, how to approach vulnerable players sensitively, and the correct process for activating protective tools.
c99999's responsible gaming programme is reviewed and updated regularly in line with developments in international gaming licence requirements and global best practice — ensuring our Pakistani players always have access to the most effective tools available.
A Note on Gambling and Finances: c99999 strongly advises all Pakistani players to set a strict monthly entertainment budget for gaming before they begin, and to treat any amount deposited as spent — not as an investment with an expected return. Online gaming outcomes are determined by certified random number generators (RNG) and are mathematically unpredictable on a session-by-session basis. Responsible gaming means enjoying the entertainment value of the platform while accepting that losses are always a possible outcome.
Your wellbeing always comes first at c99999. Log in to your account to set your responsible gaming limits, or explore our full range of games at your own pace.